On occasion, I’ll come into the office and the internet will be down. This happens and is usually resolved, much like that hilarious episode of South Park from years ago, by resetting the modem.
Other times, though, it’s not that simple. Some time ago, we were down for a day and a half because a wire was clipped during the Time Warner strike by a disgruntled employee. Other times, it’s been an accidental wire cut or weather-related. Yesterday, it seemed there might have been some sort of accidental issue on Spectrum’s side.
We have an offsite location that has been without internet for about five months because it’s in a remote area and some wires were damaged. It’s frustrating. I’ve been trying to get a credit from them, and the whole process has been quite daunting. Come on, Verizon, let’s get this sorted!
As an I.T. person, this is the worst-case scenario. Our entire office is at a standstill and there’s nothing I can do because there’s an outage in the area. We sent the team home and hopefully we’ll be back online in a few hours. The outage has been ongoing since about 9:30 pm last night. Spectrum says, “There is no outage reported.” Well, I’m reporting it now!
Internet outages are frustrating but they’re part of life. How do you handle this in your work environment?
Update We got our internet back by 9 pm. We were down for about 24 hours. I’d also like to note that Spectrum scheduled a tech to stop by between 12 pm and 1 pm. They didn’t show up, and when I called they said, “No one is coming because it is an area outage.” Call me crazy, but wouldn’t it be more professional to notify someone waiting on a tech if the appointment was canceled? Spectrum, please get your act together too! Keep in mind, this is a business account, not residential.
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