When I purchased my NES Classic Mini, I couldn’t find a second controller to go with it, so while at Gamestop, I picked up the Nyko Miniboss wireless controller.
When buying, I asked if I could return it if it didn’t work. The salesperson assured me I could, but I was already familiar with Gamestop’s policy. Once you open a new product, you typically can’t return it. Trading it in wasn’t an option either since it’s a rare proprietary and relatively inexpensive product.
It was a frustrating situation, but I take responsibility for trusting the staff despite knowing the policy. So I reached out to Nyko to see if they could help.
At first, they were slow to respond and it took quite a few follow-ups, but eventually, they did the right thing. Instead of one, they sent me two controllers, which I thought was very generous.
While waiting for them to sort this out, I bought an extender cable for my original NES controller and also got the 8Bitdo Bluetooth receiver, which I love so far. I’ll review that later. I’m thankful Nyko stepped up rather than just letting me take a loss.
I haven’t used the new controllers yet since I’m playing solo for now. My son and wife join in on weekends. Hopefully these work better than the faulty one I got. The problem with that controller was the connection kept dropping. I wasn’t far away, and there were no obstructions, but it still stopped working. My son could only maintain a connection by sitting right next to the adapter, closer than even the two foot cable, which obviously isn’t practical for a wireless controller.
Anyway, I’m hopeful one or both of these new controllers will work properly. If not, I have my Bluetooth adapter that lets me use any Bluetooth controller, along with my original controller, so I’m covered either way. This was more about the principle than the money or the product.
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