[rating:1]<\/p>\n
These guys provide sleep and respiratory services. My first review<\/a> for\u00a0these guys was a raving positive review, however, things have changed.<\/p>\n Apparently my equipment is supposed to be replaced every 6 months,\u00a0well, how am I supposed to know this? So I have been using this\u00a0equipment now well past those 6 months. Well I look at the filter I\u00a0was concerned that I have been having this pumped directly into my\u00a0face. (I use a cpap to sleep.)<\/p>\n This isn’t my main issue though, that’s forgivable to a degree. Also\u00a0that could easily be pinned on me or my doctor as well for not keeping\u00a0updated on what I need to do or what my insurance company provides me.<\/p>\n My issue with these guys is their customer service, I’ve been chasing\u00a0them now for 2 weeks trying to get my replacement parts. The first\u00a0week I must have been transferred about 15 times, many dropped calls,\u00a0and just as many unreturned messages.<\/p>\n I reached a point where I refused to let the operator off the phone. I\u00a0told her “every time you transfer me, I either get hung up on, or\u00a0leave a message with no call back. I want a human.” I asked her\u00a0to please rise from her chair and get a tech department person pick\u00a0up the phone. They did.<\/p>\n Once on the phone with these guys I was able to get things resolved. A\u00a0few phone calls to my sleep doctor, insurance, and eventually my\u00a0equipment is on its way. Yay, right? No, wrong, wrong, wrong.<\/p>\n Fast forward the four days it takes these people to get a life\u00a0sustaining device to me, from Queens NYC to Queens NYC, and guess\u00a0what, they sent me the wrong item! Mind you I specified and checked\u00a0that they registered the right item. But no, I get the wrong item.<\/p>\n Enter week 3 in dealing with these guys, now I have left 2 messages,\u00a0clear, slow, concise messages, stating my name, phone number, and\u00a0reason for calling. Guess what? No return call again. I know these\u00a0guys are not that busy that several days pass by and they cannot\u00a0return a client’s phone call.<\/p>\n This is really bad business my friends, I decided to be kind and gave\u00a0them several chances to do right by me, but they keep screwing me\u00a0again and again. As such the stellar, raving review they once had\u00a0becomes this.<\/p>\n Doctors use businesses like this one for their functions, however this\u00a0type of behavior towards customers is unacceptable. Question is, how\u00a0do we the general public address this?<\/p>\n","protected":false},"excerpt":{"rendered":" [rating:1] These guys provide sleep and respiratory services. My first review for\u00a0these guys was a raving positive review, however, things have changed. Apparently my equipment […]<\/a><\/p>\n<\/div>","protected":false},"author":1,"featured_media":3968,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[1,6],"tags":[],"jetpack_sharing_enabled":true,"jetpack_featured_media_url":"https:\/\/i0.wp.com\/nyctalking.com\/wp-content\/uploads\/2012\/08\/bad-business-1-1.jpg?fit=350%2C232&ssl=1","_links":{"self":[{"href":"https:\/\/nyctalking.com\/wp-json\/wp\/v2\/posts\/3967"}],"collection":[{"href":"https:\/\/nyctalking.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/nyctalking.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/nyctalking.com\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/nyctalking.com\/wp-json\/wp\/v2\/comments?post=3967"}],"version-history":[{"count":0,"href":"https:\/\/nyctalking.com\/wp-json\/wp\/v2\/posts\/3967\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/nyctalking.com\/wp-json\/wp\/v2\/media\/3968"}],"wp:attachment":[{"href":"https:\/\/nyctalking.com\/wp-json\/wp\/v2\/media?parent=3967"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/nyctalking.com\/wp-json\/wp\/v2\/categories?post=3967"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/nyctalking.com\/wp-json\/wp\/v2\/tags?post=3967"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}