After days of searching, I finally found a suit that fit me at this location, which I was genuinely pleased about. Unfortunately, the staff experience left a lot to be desired.
A few things stood out during my visit. A security staff member appeared visibly upset, walking into the dressing room area, speaking loudly, and slamming doors before leaving abruptly. Shortly after, another staff member walked the floor with a noticeably unpleasant demeanor, handling clothing roughly along the way. There was also a tall gentleman who appeared to be an employee, but each time I tried to get his attention, he walked away without offering any assistance.
I ended up finding the suit, trying it on, and taking my own measurements entirely on my own. Given how much effort I put in, I half jokingly feel I earned the sales commission myself. Honestly, if I had not needed the suit so urgently, I would have taken my business elsewhere.
The tailor gave a brief one line response to my question and walked away without any further engagement. On a more positive note, a young lady was kind enough to point me toward the restroom, and an older woman near the exit was polite, not overly warm, but pleasant enough.
Overall, the store had what I needed, but the customer service experience was far below what anyone should reasonably expect.
Just a life long New Yorker sharing the journey through my lens. Please take note of a post’s date. The views I express here are subject to change and evolving as I grow and learn.
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