I needed a 2.25 headphone jack adapter and stopped by the RadioShack at Forest Hills. When I walked in, no one greeted me or offered any assistance. There were three associates at the front counter helping a single customer, which left the rest of us to browse on our own. The one associate working the floor was occupied and did not notice I needed help.
After spending some time looking on my own, I was unable to find the product and left without making a purchase. Having three employees focused on one customer at the same time does not seem like the most efficient use of staff. It would likely improve the experience if one associate managed that situation while the others were available to help additional customers.
I still need the adapter and will probably check Best Buy or another retailer. Overall, the visit fell short in terms of customer service, though I do recognize that employees can sometimes face challenges in their work environment.
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