Over the past two weeks, I’ve been having panic attacks, and I plan to speak more about that in depth on the podcast at a future date. Right now, even thinking about it triggers my anxiety.
I scheduled an appointment with a counselor at Rothschild named James McCabe. I did not receive any communication from him or anyone on staff, but I got an email through Zocdoc saying my appointment was canceled at my request. I never made that request.
To be clear, I did not cancel the appointment. I was sitting in front of my computer waiting for a link or a call that never came.
It’s worth noting that many people seeking a psychotherapist are going through difficult times, and having an appointment canceled without explanation can add to their challenges. Thankfully, I’m in a mostly stable place, but for someone who isn’t, this kind of situation could be genuinely concerning.
This appears to be a significant miscommunication, and it came across as unprofessional. If I had received timely notice that the appointment couldn’t take place, I would have understood completely. Receiving no communication and then seeing the appointment listed as canceled at my request was both frustrating and confusing.
I understand some offices may handle cancellations this way to maintain their standing on Zocdoc, but it’s important they are aware this action did not come from me. James seems like a considerate person, and his follow-up emails have been polite, so this may be an isolated issue with how cancellations are processed. Based on this experience alone, though, it’s difficult to know for certain.
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